The Future of UX: Designing Data Experiences

The Future of UX: Designing Data Experiences

User Focus (UXPA DC chapter), October 2014, Washington, D.C.

The future of UX is the user who begins a task on one device, continues through many more interfaces across many platforms and many more devices and completes their task with little recognition of, or interest in the complexity involved. To stay relevant in the development of digital products, we need think at a higher level than screens or sites or devices.

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How to NOT Design

How to NOT Design

Big Design Conference, Oct. 2013, Dallas, Texas

Design is not magic and it does not take place in a vacuum. Like it or not, organizations create successful user experiences, not designers. This talk will outline what an effective UX professional should be doing long before a single pixel has been designed. Participants will walk away with specific bottom-up tactics to more accurately define the organization, adjust team structure and tweak process.

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Every Channel That Rises Must Converge

MobileUX Camp DC, Sept. 2013, Washington, D.C.

Those sweet days of delusion when we could act like our users’ experiences were contained within a single interface on a single device on a single platform are over. And don’t kid yourself, we’re not going to get away much longer with the comfortable (and just as delusional) concept of “cross-channel” design. There’s only one channel, the user’s, and everything we create is just content sliding into and out of their field of vision. So how the hell do we deal with all that?

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Designing Successful Experiences for Bald Apes

Designing Successful Experiences for Bald Apes

UX Australia, Aug. 2013, Melbourne, Australia

As we squint into a bright future, let’s first glance back at the user experience industry’s well-meaning, but mostly murky past. UX’s foundation is a sordid mix of lies, shams and idiocy: We never designed experiences and things like mobile have always been adjectives, no matter how many times we sold them as nouns. Now we’re hyperventilating about designing responsively across channels, like that will change everything. We’re still talking about users and those bald apes haven’t changed in thousands of generations.

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All You Really Need to Know About Users You Learned In High School

Midwest UX, April 2011, Columbus, Ohio

User research? A fad! Personas? Like I don't know enough real people and have to make some up. Usability? Hey, if that shopping cart was good enough for Amazon, I'm sure it'll work just fine for us. Not everything requires user testing, okay? We learned plenty long before we read any of those fancy books or paid for conferences just to have late-night drunken conversations about taxonomies.

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Everything You Know about Web Design is Wrong

South by Southwest Interactive Festival, March 2009, Austin, Texas

Just as early filmmakers struggled to break free from the conventions of live theater, after more than 10 years Web designers are still trapped in the structures of the past. Forget pages, linear text and other archaic vestiges of design's print ancestry; the separation of content from presentation has already changed everything.

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