Going Native
/
Up until the redesign, Marriott had published its mobile products on the constrained and idiosyncratic Kony platform. Marriott's future business success depended on launching truly native iOS and Android apps.
Read More
case studies
Defining the Workplace of the Future
/
One of Canada's largest banks offers its customers innovative ways to manage their money, but has been less successful updating the tools used by its employees. Collaboration is limited, software is outdated and productivity is hindered.
Read MoreMaking Sophisticated Systems Seem Simple
/
The car company's significant investment to provide remote access to their automobiles via mobile devices put the company's U.S. managers in a difficult spot.
Read MoreResearching Veterans' Needs
/
VA's Human Factors Office chose not to invest in primary user research to inform the redesign of a well-trafficked benefits portal, but instead had a really bad idea. I took advantage of the opportunity to talk directly with veterans.
Read MoreBuilding a Mobile Practice
/
The mobile team didn’t expect much from design and it showed in the Marriott phone apps. Business owners requested functionality; developers and their project managers estimated level of effort and requested assets; designers delivered assets.
Read MoreImagineering Success
/
Incremental improvements were not going to get the design of Marriott’s mobile apps where it needed to be. As the complexity of Marriott's problems increased, its ability to solve those problems with a mobile app diminished.
Read MoreHerding Public Media Cats
/
The only thing local PBS stations could agree on was their dissatisfaction with national headquarters. I took prototypes on the road visiting small, medium and large stations to gather reactions. I opened the design process up to dozens in the PBS community.
Read MoreLeveraging Idiosyncratic Expertise
/
I led the team tasked with replacing an outdated, overworked, non-enterprise application that the Department of Homeland Security uses for determining immigration status.
Read More