I solve problems.
Case studies from UX professional Dan Willis' long career, one that has included mobile app design, visual design, interaction design, information architecture, content strategy, strategic development, and user research.
VA's Human Factors Office chose not to invest in primary user research to inform the redesign of a well-trafficked benefits portal, but instead had a really bad idea. I took advantage of the opportunity to talk directly with veterans.
Read MoreOne of the largest and most celebrated museums in the world, the AMNH houses 45 permanent exhibition halls and averages five million visits annually. Unfortunately, it can also be a really hard place to find a bathroom.
Read MoreAlthough AARP takes great pride in the commitment of its staff, there was concern that some had lost the connection to their membership. I conducted dozens of interviews with retired individuals and the groups and volunteers dedicated to serve their needs.
Read MoreI led the team tasked with replacing an outdated, overworked, non-enterprise application that the Department of Homeland Security uses for determining immigration status.
Read Moredan [at] dswillis [dotcom]
